ISO 9001 is an international standard for quality management systems (QMS), published by the International Organization for Standardization (ISO). ISO 9001 provides the criteria that quality management systems should meet to help companies improve the quality of their systems, operations, goods, and services. 

The standard itself is based on several underlying quality management principles, such as:

  • A focus on the customer
  • Top management’s commitment and involvement to quality
  • Taking a “process approach” to managing quality
  • Striving for continual improvement

Any organization can use ISO 9001 (specifically the ISO 9001:2015 framework), and more than 1 million organizations in 170 countries have already been certified as ISO 9001-compliant. That said, certifying ISO 9001 compliance is not easy. Before hiring an outside auditor to determine your organization’s eligibility, you may want to conduct an internal audit to lay the foundation for a smooth process. Internal audits can help to maintain the integrity of your QMS between external audits, as well. 

In this post we will outline clause by clause, the questions your internal auditor should ask to assess your compliance with ISO 9001. We’ve also compiled a comprehensive guide to all things ISO. Or, if you want to achieve certification the easy way, try a GRC tool that conducts unlimited internal audits for you with just a few clicks.

Internal Quality Management System Audit Checklist (ISO 9001:2015) 

The ISO 9001 audit checklist contains seven main categories :

  1. Context of the organization
  2. Leadership
  3. Planning
  4. Support
  5. Operation
  6. Performance evaluation
  7. Improvement

An ISO 9001 audit checklist helps the auditor to gather documentation and information about quality objectives, corrective action, internal issues, and customer satisfaction.

A typical audit checklist might look like this:

Question # ISO 9001:2015 Clause Audit Question Audit Evidence
4.1.q.1 Explain the question and provide more detail What is the question? What evidence is present to prove?

 

Here, modified from ISO 9001:2015, is a list of questions that should be considered in an internal audit for compliance with the standard:

     1. Context of the organization

  • Understanding the organization and its context: 
    • How has your organization determined the external and internal issues affecting its purpose and strategic direction? How do these affect your QMS’s ability to achieve its intended result?
    • How do you monitor and review the information about these external and internal issues?
  • Understanding the needs and expectations of interested parties:
    • How have you determined which interested parties are relevant to your QMS? How have you determined which relevant requirements those parties must meet? How have you determined their potential impact?
    • How do you monitor and review the information about interested parties and their relevant requirements?
  • Determining the scope of the quality management system
    • How have you used the boundaries and applicability of the QMS to establish the scope for your ISO 9001 audit?
    • Have you considered these factors when determining the scope of the organization? How?
      • The external and internal issues
      • The requirements of relevant interested parties
      • The products and services of the organization 
    • Have you determined how to apply ISO 9001 within the scope, and done so? How?  
    • Have you deemed any ISO 9001 requirements not applicable to your QMS? How did you make that determination? Your auditor will want to see documentation, and evidence that the quality of your products and services is not affected.
    • Where is the scope available? Where is it maintained as documented information? (The auditor will want to see this documentation.) Does it state which products and services the QMS covers? Does it justify your determination that certain ISO 9001 requirements needn’t be applied to your QMS?
  • Quality management system and its processes
    • How was your QMS established? Your auditor will want to see how you implemented it, and how you maintain and improve it. 
    • How were your QMS’s processes determined, and how do they interact?
      • What are the inputs and outputs? 
      • What is their sequence and interaction? 
      • What are the criteria, methods, measurement, and other performance indicators needed to operate and control these processes?
      • What resources are needed, and how are these made available?
      • How are responsibilities and authorities assigned for those processes?
    • How are risks and opportunities considered, and what plans and actions address them?
    • What methods do you use to monitor, measure and evaluate processes? How do you make changes where needed to achieve your goals?
    • How do you find ways to improve your QMS and its processes?
    • Which documented information exists to support your QMS processes? How do you preserve this information? Your auditor will want to see it.  
    • How do you know that the processes are being carried out as planned?

      2. Leadership

  • Leadership and commitment for the quality management system
    • Your auditor will want evidence that your top management demonstrates leadership and commitment regarding the QMS. Do they accept accountability for the QMS’s effectiveness?
    • How did you establish the quality policy and objectives for your QMS? How are these compatible with the strategic direction and the organizational context?
    • How do you communicate your quality policy within your organization? Your auditor will want to see those communications. 
    • How have you integrated the requirements of the QMS into your business processes?
    • How does your leadership educate staff about the QMS approach?
    • How do you ensure that necessary resources are available for the QMS?
    • How do you communicate the importance of effective quality management? 
    • How do you communicate the importance of conforming to the QMS requirements?
    • How do you ensure that the QMS achieves its intended results?
    • How do you engage, direct, and support people to contribute to the effectiveness of the QMS? 
    • How do you promote continual improvement?
    • How do you support other relevant management roles to demonstrate leadership in their areas of responsibility?
  • Customer focus
    • The auditor will want to see how top management demonstrates leadership and commitment to customer focus, and ensures that your business meets statutory and regulatory requirements.
    • How do you determine the risks and opportunities that can affect how your products and services conform to these requirements?
    • How do you work to enhance customer satisfaction?
    • How do you stay focused on consistently providing products and services that satisfy your customers and meet statutory and regulatory requirements?
    • How do you maintain customer satisfaction?
  • Quality policy
    • How does top management establish, review, and maintain a quality policy? How does doing so conform to your enterprise’s purpose and context?
    • Does your quality policy provide a framework for setting and reviewing quality objectives?
    • Does it contain a commitment to satisfy ISO 9001 requirements?
    • Does it include a commitment to continual improvement of the QMS?
    • Where is the quality policy available as documented information? How is it communicated? Your auditor will want to see evidence that this policy is understood and applied throughout your organization.
    • How have you made your quality policy available to others?
  • Organizational role, responsibility, and authorities
    • How does top management ensure that responsibilities and authority for relevant roles are assigned, communicated, and understood organization-wide?
    • How does top management assign the responsibility and authority for:
      • Ensuring that the QMS conforms to the 9001 standard?
      • Ensuring that processes deliver their intended outputs?
    • How are the performance of the QMS, opportunities for improvement, and the need for change or innovation reported to top management?
    • How does a focus on the customer get promoted within the organization?
    • When your organization makes changes to its QMS, how does it maintain the QMS’s integrity?

      3. Planning for the quality management system

  • Actions to address risks and opportunities
    • How do you consider internal and external issues when planning for the QMS?
    • How do you determine and address risks and opportunities so that the QMS can do the following:
      • achieve its intended results
      • Prevent or reduce undesired effects
      • Achieve continual improvement
    • How do you plan actions to address risks and opportunities?
    • How do you integrate actions implemented into your  QMS processes?
    • How do you evaluate the effectiveness of the actions?
    • How do you address the potential impact of risks and opportunities on the conformity of your products and services? These might include avoiding the risk, taking the risk to pursue an opportunity, eliminating the risk source, changing the likelihood of consequences, sharing the risk, or retaining the risk by informed decision.
  • Product design skills
    • How do you determine that the personnel responsible for product design are competent enough to achieve design requirements? 
    • How do you determine which skills are required in applicable tools and techniques? 
    • How do you identify those applicable tools and techniques?
  • Quality objectives and planning to achieve them
  • Where are the quality objectives kept, and do they apply at all relevant functions, levels, and processes?
  • Are they consistent with the quality policy?
  • Are they measureable?
  • Do they consider applicable requirements?
  • Are they relevant to the conformity of products and services? Do they enhance customer satisfaction?
  • Are they monitored? How? How often?
  • How do you communicate the objectives?
  • How do you update them?
  • Where is the documented information on the quality objectives? (The auditor will want to see it.)
  • How does your organization determine what will be done, with what resources, and how results will be evaluated for quality objectives?
  • Planning of changes
    • How are changes to the QMS planned systematically?
    • Demonstrate the purpose and potential consequences of changes.
    • Demonstrate the integrity of the QMS.
    • Demonstrate how resources are made available for changes to the QMS.
    • Demonstrate how you allocate responsibility and authority for changes.

     4. Support

  • Resources
    • Demonstrate how you determine resources for the establishment, implementation, maintenance, and improvement of the QMS.
    • Show how you consider the capabilities of, and constraints on, internal resources.
    • Show how you consider the needs of external providers.
  • People
    • How do you provide the people necessary to consistently meet customer, statutory, and regulatory requirements for the QMS, including the necessary processes?
  • Infrastructure
    • How do you determine, provide, and maintain, the infrastructure for the operation of processes to achieve product and service conformity?
  • Environment for the operation of processes
    • How do you determine, provide, and maintain the environment for the operation of processes to achieve product and service conformity?
  • Monitoring and measuring resources
    • How do you determine the resources needed to ensure valid and reliable monitoring and measuring results, where used?
    • How do you ensure that provided resources are suitable for the specific monitoring and measurement activities, and are maintained to ensure that they fit their purpose?
    • Show the documented information providing evidence of fitness for the purpose of monitoring and measurement resources.
    • Show how measurement instruments are verified or calibrated at specified intervals according to national or international measurement standards. If there are no standards, show the documented information used as the basis for calibration or verification.
    • Show how measurement instruments are identified to determine their calibration status.
    • Show how those instruments are safeguarded from being adjusted.
    • Show how they are safeguarded from damage and deterioration.
    • How do you determine the validity of previous measurements if you find an instrument to be defective during verification or calibration? What actions can you take?
  • Organizational knowledge
    • How do you determine the knowledge necessary for the operation of processes?
    • How do you determine the knowledge necessary to achieve conformity of products and services?
    • How do you maintain this knowledge, and how do you make it available to the extent necessary?
    • How do you consider current knowledge, and how do you acquire additional knowledge when addressing changing needs and trends?

Organizational knowledge can include information such as intellectual property and lessons learned. To obtain the knowledge required, the organization can consider internal sources (such as learning from failures and successful projects, capturing undocumented knowledge, and listening to topical experts within the organization), and external sources (including standards, academia, conferences, and gathering knowledge with customers or providers).

  • Competence
    • Show how you determine the necessary competence of people working under your control that affects quality performance.
    • How do you determine competence on the basis of appropriate education, training, or experience?
    • How do you take actions to acquire necessary competence, and how do you evaluate the effectiveness of those actions?
    • Show documented information of competence
  • Awareness
    • How are people aware of:
      • Your quality policy?
      • Relevant quality objectives?
      • Their contribution to the effectiveness of the QMS?
      • The benefits of improved performance?
      • The implications of not conforming with the QMS requirements?
  • Communication
    • How do you determine internal and external communications relevant to the QMS?
    • How do you determine the dissemination of those communications: What is communicated? When? With whom? How?
  • Documented information
    • What documented information do you have as required by this standard?
    • What documented information do you have that’s necessary for the effectiveness of your QMS?
    • Show that your documented information contains
      • Identification
      • Description
      • Media format
    • Show how the documented information is reviewed and approved for suitability and adequacy.
    • Show how you control documented information.
    • Show how you make the information available and suitable for use.
    • Explain how you protect your documented information.
    • When controlling documented information, how do you address:
      • Distribution
      • Access
      • Retrieval
      • Use
      • Storage and preservation
      • Legibility
      • Control of changes
      • Retention and disposition
    • How do you identify and control documented information of external origin that you have determined as necessary for the QMS?

     5. Operation

  • Operational planning and control
    • How do you plan, implement, and control the processes you have to follow to meet requirements for providing products and services?
    • How do you determine the requirements for your products and services?
    • How do you determine the processes and acceptance for your products and services?
    • How do you determine resources for operations?
    • How do you implement process control? Be prepared to show documented information showing that the processes have been carried out as planned, and to demonstrate that your products and services conform. 
    • How have you determined that the output from the planning process is suitable for your operations?
    • How do you control planned changes? How do you review the consequences of unintended changes? What action is taken to mitigate any adverse effects?
    • How do you control outsourced processes?
  • Determination of requirements for products and services: Customer communication
    • What are your processes for communicating with customers? How do you communicate information related to the following?
      • Products
      • Services
      • Enquiries
      • Contracts
      • Order handling
      • Customer views, perceptions, and complaints
      • Handling or treatment of customer property
      • Specific requirements for contingency actions
  • Determining the requirements related to products and services
    • What is your process to determine the requirements for products and services offered to potential customers? How do you establish, implement, and maintain this process?
    • How do you define product and service requirements, including statutory and regulatory requirements?
    • How do you ensure that you can meet the defined requirements and substantiate any claims for your products and services?
  • Review of requirements related to products and services
    • How do you review the following?
      • Customer requirements for delivery and post-delivery
      • Requirements necessary for customers’ specified or intended use
      • Additional statutory and regulatory requirements applicable to products and services
      • Any other contract or order requirements
    • You will need to show the auditor documented evidence that you conduct these reviews before supplying products and services to your customers. 
    • How do you resolve contract or order requirements that differ from those previously defined?
    • How do you confirm customer requirements where the customer does not provide a documented statement?
    • Be prepared to show the auditor documented information that describes results of the review, including any new or changed requirements.
    • Be prepared to show documented information about changes to products and services. How do you ensure that relevant personnel know about these changes?
  • Design and development of products and services
    • How do you establish, implement, and maintain a design and development process, if detailed requirements of your products and services are not already established or defined by the customer or other parties
  • Design and development planning
    • When determining the stages and controls for design and development, be prepared to show the auditor how you consider the following: 
      • The nature, duration, and complexity of these activities
      • Requirements that specify process stages, including reviews
      • Required verification and validation
      • Responsibilities and authorities
      • How interfaces are controlled between individuals and parties
      • The need for involvement of customer and user groups
    • Be prepared to provide evidence confirming that design and development requirements have been met.
  • Design and development inputs
    • Be prepared to show how you determine which requirements are essential for the type of products and services you are designing and developing, including:
      • Functional and performance requirements
      • Statutory and regulatory requirements
      • Standards or codes of practice where there is a commitment to implement
      • Internal and external resources needed for the design and development of products and services 
      • Potential consequences of failure
      • Level of control expected of the design and development process by customers and other relevant parties
    • How do you determine that inputs are adequate, complete, and unambiguous for design and development? How do you resolve conflicts among inputs?
  • Design and development controls
    • How do controls that are applied to the design and development process ensure that:
      • Results to be achieved by design and development activities are clearly defined?
      • Design and development reviews are conducted as planned?
      • Outputs meet the input requirements by verification?
      • Validation is conducted to ensure that the resulting products and services are capable of meeting the requirements for the specified application or intended use (when known)?
  • Design and development outputs
    • How do you ensure that design and development outputs
      • Meet the input requirements for design and development?
      • Are adequate for the subsequent processes for the provision of products and services?
      • Include or reference monitoring and measuring requirements, and acceptance criteria, when applicable?
      • Ensure that products to be produced, or services to be provided, are fit for their intended purpose and their safe and proper use?
    • Be prepared to show the documented information that results from the design and development process.
  • Design and development changes
    • How do you review, control and identify changes made to the design inputs and outputs during design and development of products and services, while ensuring that these changes don’t affect their conformity to requirements?
    • Be prepared to show documented information for design and development changes.
  • Control of externally provided products and services
    • How do you ensure that externally provided processes, products, and services conform to specified requirements?
    • Be prepared to show how you apply specified requirements for the control of externally provided products and services when:
      • Products and services are provided by external providers for incorporation into your own products and services
      • You provide products and services directly to customers by external providers on your behalf
      • A process or part-process is provided by an external provider as a result of a decision to outsource a process or function
    • Be prepared to show how you establish and apply criteria for evaluating, selecting, performance monitoring, and re-evaluating external providers. 
    • How do you assess third parties’ ability to provide processes, products, and services in accordance with specified requirements?
    • What documented information do you have of evaluation results, performance monitoring, and re-evaluation of external providers?
  • Type and extent of control of external provision
    • How do you determine which controls to apply to the external provision of processes, products and services, considering 
      • Possible effects of the externally provided processes, products, and services on your ability to consistently meet customer, statutory and regulatory requirements?
      • The perceived effectiveness of the controls applied by the external provider?
    • What verification or other activities do you have to ensure that externally provided processes, products, and services do not adversely affect your ability to consistently deliver quality products and services to your customers?
    • When processes or functions have been outsourced to external providers, how do you consider the quality controls for their
      • Products and services incorporated into your organization’s products and services?
      • Products and services provided directly to your customers?
    • How do you define the controls to be applied to the external provider and to the resulting process output?
  • Information for external providers
    • Show how you communicate to third parties your requirements for:
      • Products and services they are providing or processes they are performing on behalf of your organization
      • Approval or release of products and services, methods, processes or equipment
      • Competence of personnel, including necessary qualifications
      • Their interactions with your organization’s quality management system
      • Your organization’s control and monitoring of their performance
      • Verification activities that your organization or customer intends to perform at the third party’s premises.
    • Before you communicate with external providers, how do you ensure that the requirements you specify are adequate? 
  • Production and service provision
    • What controlled conditions do you have for production and service, including delivery and post-delivery activities?
    • Be prepared to show evidence of controlled conditions for:
      • The availability of documented information defining the characteristics of the products and services
      • The availability of documented information defining the activities to be performed and the results to be achieved
      • Monitoring and measurement of your products and services at appropriate stages to verify that criteria have been met for process and process-output controls and acceptance 
      • The use and control of suitable infrastructure and process environment
      • The availability and use of suitable monitoring and measuring resources
      • The competence and, where applicable, required qualification of personnel
      • The validation, and periodic revalidation, that you can achieve desired results using any process for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement
      • Products and services release, delivery and post-delivery activities
  • Identification and traceability
    • How do you identify process outputs to ensure conformity of products and services?
    • How do you identify the status of process outputs?
    • How do you control the unique identification of process outputs, where applicable?
    • What documented information do you retain?
  • Property belonging to customers or external providers
    • What care do you provide for your customer’s or external provider’s property while it’s under your control? Customer property can include material, components, tools and equipment, customer premises, intellectual property, and personal data.
    • How do you identify, verify, protect, and safeguard property that is provided for use with or incorporation into your products or services?
    • How do you report to the customer or external provider if their property is incorrectly used, lost, or damaged, or found to be unsuitable for use?
  • Preservation 
    • How do you ensure that your process outputs get preserved during production and while you are providing services, so that your products and services conform to requirements? Preservation includes identification, handling, packaging, storage, transmission or transportation, and protection.
  • Post-delivery activities
    • How do you meet requirements for post-delivery activities associated with your products and services?
    • When determining the extent of post-delivery activities required for your products and services, how do you determine
      • Risk?
      • Nature, use, and intended lifetime?
      • Customer feedback?
      • Statutory and regulatory requirements?
  • Control of changes
    • How do you review and control unplanned changes to ensure your processes, products, and services continue to conform with specified requirements?
    • What documented information can you show describing the results of reviews of changes, the personnel authorizing change, and any necessary actions?
  • Release of products and services
    • Be prepared to show documented evidence that you have implemented planned arrangements at appropriate stages to verify that your products and services are meeting your requirements.
    • Be prepared to show documented evidence that you hold the release of your products and services until the planned arrangements for verification of their conformity have been how the release of products and services have been satisfactorily completed, unless approved by a relevant authority or the customer. Your documentation should also show that these approvals are coming from the person authorizing these products’ and services’ release.  
  • Control of non-conforming process outputs, products and services
    • How do you identify and control process outputs, products, and services that do not conform to requirements, and prevent their being used or delivered?
    • What appropriate corrective actions does your organization take concerning nonconforming products and services? How do you take into account the nature of the nonconformity and its effects on the conformity of products and services? 
    • What do you do when nonconformities are discovered after a product or service has already been delivered?
    • When you find nonconforming process outputs, products, or services, how do you
      • Correct the problem?
      • Segregate, contain, return, or suspend of provision of nonconforming products and services?
      • Inform the customer?
      • Obtain authorization for use as-is?
      • Release, continue or re-provision the products and services?
      • Accept the nonconformities under concession?
    • How do you verify conformance where process outputs, products and services are corrected following nonconformance?
    • What documented information do you keep regarding any actions taken to address nonconformities, including any concessions obtained and the person or authority who dealt with the issue? Be prepared to show these documents.

     6. Performance Evaluation

  • Monitoring, measurement, analysis, and evaluation
    • How do you determine the following?
      • What needs to be monitored and measured
      • Methods for monitoring, measurement, analysis, and evaluation to ensure valid results
      • When to perform monitoring and measuring
      • When results should be analyzed and evaluated
    • Be prepared to provide documented information showing that you have monitored and measured the performance of products and services according to your determined requirements.
    • How do you evaluate the quality performance and the effectiveness of your QMS?
  • Customer satisfaction
    • How do you monitor customers’ perceptions of the degree to which your requirements for quality have been met?
    • How do you find out what customers think of your products and services?
    • How do you use this information?
  • Analysis and evaluation
    • How do you analyze and evaluate data and information arising from monitoring, measurement, and other sources?
    • How do you use analysis and evaluation results to
      • Demonstrate that your products and services meet requirements?
      • Assess and enhance customer satisfaction?
      • Ensure conformity and effectiveness of the QMS?
      • Demonstrate that you have produced goods and provided services according to your plans?
      • Assess how well your process works?
      • Assess the performance of your third-party providers?
      • Determine the need or opportunities for improvements within the QMS?
      • Be prepared to show where and how you use the results of your analyses and evaluations to inform management review
  • Internal audit
    • Are you conducting internal audits at planned intervals? Do these audits determine whether your QMS conforms to the requirements of ISO 9001 and to the other requirements established by the International Organization for Standardization?
    • Do your records demonstrate whether your QMS is effectively implemented and maintained?
    • Be prepared to provide evidence that your audit programs consider the quality objectives, importance of the processes, customer feedback, changes affecting the organization, and the results of previous audits.
    • Where are the audit criteria and scope for each audit?
    • Be prepared to show how your selection of auditors and the conduct of audits are objective and impartial, and that auditors don’t audit their own work.
    • How are audit results reported to relevant management?
    • Can you demonstrate that, in the event of negative findings, your organization takes necessary corrective actions without undue delay?
    • Can you show documented information about the audit program and the audit results?
  • Management review
    • How often does top management review your QMS? Under what circumstances does it deem the QMS suitable, adequate, and effective?
    • What kinds of information do management reviews consider? These must include
      • The status of actions taken in response to previous reviews
      • Changes to internal/external issues relevant to your QMS
      • Issues that affect your organizational strategy
      • Key performance indicators (KPIs) for nonconformities and corrective actions
      • Monitoring and measurement of results
      • Audit results
      • Customer satisfaction
      • Issues concerning external providers
      • Issues concerning other relevant parties
      • Adequacy of resources and effectiveness of the QMS
      • The performance of your processes
      • The conformity of your products and services
      • The actions you’ve taken to address risks and opportunities and their effectiveness
      • New potential opportunities for continual improvement
    • Show that management reviews include decisions and actions regarding
      • Continual improvement opportunities
      • The need for changes to the QMS including resource needs
    • Be prepared to show your documented information as evidence of management reviews.

     7. Improvement

  • General
    • How do you determine and select opportunities for improvement? 
    • What actions have you taken to meet customer requirements and enhance customer satisfaction?
    • Be prepared to show how you have
      • Improved processes to prevent nonconformities
      • Improved products and services to meet known and predicted requirements
      • Improved QMS results
  • Nonconformity and corrective action
    • When nonconformities occur, how do you
      • React
      • Take action to control and correct them
      • Deal with the consequences
      • Evaluate what you need to do to ensure that the problem does not recur or occur elsewhere
      • Review the nonconformity
      • Determine the cause of the nonconformity
      • Determine whether similar nonconformities exist or could occur
      • Make sure the proper actions take place
      • Review the effectiveness of corrective actions
      • Make necessary changes to the QMS
    • Be prepared to provide evidence that corrective actions were appropriate
    • Be prepared to provide evidence of 
      • The nature of all nonconformities and your responses
      • The results of corrective actions
  • Continual improvement
    • Demonstrate that you continually improve the suitability, adequacy, and effectiveness of your QMS.
    • Demonstrate that, as part of continual improvement, you use analysis and evaluation results and the results from management reviews to find areas of underperformance and opportunities that need addressing.
    • What tools and methodologies do you use to investigate the causes of underperformance and to support continual improvement?

‘Be Prepared’ Is a Must 

This comprehensive ISO 9001:2015 checklist will help you satisfy your auditor that your process for producing products and providing services meets customer and regulatory requirements.  

Remember: The ISO 9001 standard doesn’t govern the development of products or delivery of services per se, but rather the processes for establishing and maintaining those products’ and services’ performance. 

When your enterprise can prove that it follows the ISO 9001 requirements, it will receive ISO 9001 certification — a must for doing business in today’s competitive environment.

Get Help if You Need It

There is no way to self-assess for the ISO 9001 standard. A qualified professional must audit your organization’s compliance. Nor can you rest on your laurels once you achieve certification: you’ll indeed to recertify every several years.

As you can see from this checklist, ISO 9001 is a lengthy, complicated standard. Most companies use a governance, risk, and compliance (GRC) solution to help them comply.

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They appreciate Zen’s vendor risk management features, the unlimited self-audits it conducts for them, and the “single source of truth” repository where all compliance and risk management documentation is stored for easy retrieval come audit time.

Zen eases the way to ISO 9001:2015 compliance. Contact us now for your free consultation, and start on the worry-free path to GRC.